Refund Policy

This Refund Policy applies to paid access to MAP Trading Tools products and services, including Fast Entry Manager and DAX ORB for MetaTrader 5.

It should be read together with our Terms of Service and Privacy Policy.

MAP Trading Tools products may be offered through recurring paid subscriptions.

Before completing a purchase, the applicable price, billing period, and recurring nature of the subscription will be displayed through the checkout process.

Payments and subscription management are processed through Whop and its applicable payment partners. Whop handles payment settlement, while the seller identified at checkout remains responsible for the software, licensing, support, and product-related refund decisions, subject to applicable law.

Cancelling a subscription prevents future renewals in accordance with the applicable subscription and payment platform rules.

Unless otherwise required by applicable law, cancelling a subscription does not automatically refund the current billing period.

Where access for the current billing period has already been paid for, the software may remain available until the end of that paid period.

At the end of the paid period, the associated software license may expire unless the subscription is renewed or another valid license is provided.

Except where required by applicable law or expressly approved by MAP Trading Tools, payments are not refundable merely because a user:

• changes their mind after purchasing;
• decides they no longer wish to trade or use the software;
• fails to install or use the software during the paid period;
• forgets to cancel a recurring subscription before its next renewal;
• experiences trading losses while using the software;
• is dissatisfied with trading results or market performance;
• expected profits, returns, or trading outcomes that were never guaranteed by MAP Trading Tools;
• uses an unsupported or incorrectly configured broker, terminal, operating environment, or trading setup;
• provides an incorrect MetaTrader 5 account identifier and fails to correct it through the available support process.

This section applies only to the extent permitted by applicable law and does not remove mandatory statutory consumer rights.

Fast Entry Manager and DAX ORB are digitally supplied software products and may become available for download, activation, licensing, or use shortly after payment.

Where required by applicable law, the checkout process may request your express consent for digital supply or performance to begin during an otherwise applicable withdrawal period.

Where applicable, you may also be asked to expressly acknowledge the legal consequences that immediate digital supply may have on your statutory right of withdrawal.

Any limitation or loss of a statutory withdrawal right will apply only where all conditions required by applicable law have been satisfied.

Consumers located in the European Union generally have a 14-day right of withdrawal for distance contracts, unless a valid legal exception applies. Other jurisdictions may provide different cancellation or withdrawal rights.

For digital content supplied without a physical medium, the withdrawal right may be lost after supply begins only where the consumer has given prior express consent, acknowledged the resulting loss of that right, and all other conditions required by applicable law have been satisfied. If those conditions are not satisfied, the applicable statutory right remains available.

MAP Trading Tools will not exclude or restrict a statutory withdrawal or refund right where that right cannot legally be waived.

A software subscription fee is separate from the financial results generated in a user's trading account.

Trading losses, missed trades, losing trades, slippage, spread, market gaps, rejected orders, broker execution, volatility, or other market-related outcomes do not by themselves create an entitlement to a refund of the software subscription fee.

Fast Entry Manager and DAX ORB do not guarantee profit, execution at a particular price, prevention of losses, or any specific financial result.

Please review our Risk Disclaimer.

A refund will not normally be provided solely because a user has not followed the installation instructions, failed to configure MetaTrader 5 correctly, failed to authorize required network access, or used the software in an unsupported environment.

Users experiencing installation or activation problems should contact MAP Trading Tools support so that a reasonable opportunity can be provided to diagnose and resolve the issue.

Nothing in this section affects remedies that must be provided under mandatory applicable law where a digital product or service does not conform to legal requirements.

Users are responsible for reviewing the stated system, platform, MetaTrader 5, broker, and other compatibility requirements before purchase.

A refund will not normally be granted where the software functions as described but the user attempts to use it with an unsupported or materially incompatible environment.

Mandatory legal remedies remain unaffected.

If you believe you were charged more than once for the same transaction, charged an incorrect amount, or affected by another genuine billing error, contact support as soon as reasonably possible.

Verified duplicate charges or billing errors may be corrected or refunded as appropriate.

MAP Trading Tools may request transaction information reasonably necessary to identify and investigate the payment.

If you believe a payment was made without your authorization, contact Whop for the payment issue and MAP Trading Tools for the associated product access as soon as possible.

Unauthorized transaction claims may be investigated in cooperation with Whop, applicable payment processors, financial institutions, or other relevant parties.

Fraudulent claims concerning authorized transactions may result in suspension of associated software access and may be challenged using available transaction, licensing, security, and account records.

Users should make truthful and accurate representations when submitting a payment dispute or chargeback.

Where a payment is disputed, reversed, charged back, or otherwise withdrawn, MAP Trading Tools may suspend the license associated with that payment while the matter is investigated, where legally permitted.

MAP Trading Tools may provide relevant records to the payment platform or payment processor for the purpose of responding to a payment dispute. These records may include purchase information, subscription information, license activation records, relevant account identifiers, access records, and support communications, where appropriate and lawful.

Nothing in this section restricts any lawful right a consumer may have to dispute a transaction.

Short-term outages, scheduled maintenance, temporary licensing interruptions, internet connectivity issues, MetaTrader outages, broker outages, or failures of third-party systems do not automatically create a right to a full refund.

Where a material issue attributable to MAP Trading Tools substantially prevents access to a paid service, MAP Trading Tools may determine an appropriate remedy consistent with applicable law.

A remedy may, where appropriate, include restoration of access, correction of the problem, extension of access, partial reimbursement, or another remedy required by applicable law.

Refund or billing requests should be submitted to:

To help identify the transaction, a request may need to include information such as:

• the email address associated with the purchase;
• the relevant Whop or transaction identifier;
• the MetaTrader 5 account identifier;
• the date of the transaction;
• a description of the issue.

Do not send complete payment-card numbers, passwords, or MetaTrader trading credentials to MAP Trading Tools.

Refund requests may be reviewed individually based on the circumstances of the transaction, software access, subscription status, technical records, applicable consumer law, and the terms accepted at purchase.

MAP Trading Tools may request reasonable additional information where necessary to verify a request, investigate suspected abuse, or identify the relevant transaction.

Where a refund is approved or legally required, it will normally be processed through the original payment method or applicable payment platform where possible.

The time required for funds to appear after a refund may depend on Whop, the payment processor, card network, bank, or other financial institution and may be outside the control of MAP Trading Tools.

Where the purchase price for a software subscription is refunded in full, MAP Trading Tools may terminate or deactivate the license associated with that refunded purchase, where legally permitted.

A user receiving a refund must not continue to use, distribute, share, or attempt to access software for which they no longer hold a valid license.

MAP Trading Tools may, at its discretion and where legally permitted, provide a refund, credit, extension, or other accommodation beyond what is legally required.

Any such goodwill accommodation is specific to the circumstances in which it is granted and does not create a general obligation to provide the same accommodation in other cases.

MAP Trading Tools reserves the right, where legally permitted, to reject voluntary refund requests involving fraud, deliberate abuse, repeated misuse, unauthorized redistribution, licensing circumvention, materially false information, or other violations of the Terms of Service.

Mandatory statutory rights remain unaffected.

This Refund Policy may be updated to reflect changes in products, payment providers, subscription systems, applicable law, or business operations.

The current version will be published on this page with its revision date.

Changes will not retroactively remove mandatory rights that applied to a transaction at the time it was made.

Questions regarding cancellations, billing, or refunds may be sent to:

MAP Trading Tools is operated by an individual seller based in Romania. The supplier's legal identity is displayed by Whop at checkout and on the transaction receipt.